Having problems with Multi-factor Authentication? Click here.

Before you move to a new device (phone) please see the notes below.

This MFA method uses an Authenticator app on your phone to generate one time 6 digit passwords for second factor authentication.

This MFA method uses the biometric reader (finger print) on your phone for second factor authentication. This method is not supported by Firefox.

Log in to your Joomla account then from the Home menu select Edit Profile under Login.

Scroll down until you see the section for Multi-factor Authentication.

Here you will see two options for MFA:

1. Verification Code
2. Web Authentication.

We recommend configuring both so you have a backup method to login.

We will setup the Verification Code first. This method requires an Authentication App installed on your phone. There are browser apps that will work; however you will need to have the browser app to log in to the site on a portable device so they are NOT recommeneded. 

This is required by the TOH for multi-factor authentication, please use this app if you are employed by the RPPEO (TOH).

If you are not required to use the Microsoft Authenticator app this is another supported option.

IPhone link

From the MFA options listed under your profile verify that Verification by email is not enabled, then click add new verification code.

1. Enter a Title for this MFA method, I’ve named it Microsoft Authentication code so it will be easier to identify when I login.
2. You can make this the default method, this can be changed at any time by editing your profile.
3. From the Authenticator app add a new account and select the option to scan a QR code. When the camera appears on the app, scan the QR code on your screen
4. Once the app has scanned the QR code and set up the account, select the new entry in your authenticator to see the one time six digit password. Enter the password where shown in the image (left) and click Save.
5. You should now see the new Authentication method in your Profile. You can edit and delete this MFA method from here as well.

The Verification Code will now be configured and enabled for your account.

When you login you will now be presented with a screen asking for your Verification Code. Enter the code from your phone to complete the login.

Now click the link below to learn how to get your backup codes. Do not skip this step.

This method works with Google Chrome and Microsoft Edge. Firefox does not support this login method.

This method uses your phone’s biometrics to login using your fingerprint.

Return to you profile edit page and scroll down to the MFA section.

Click Add a new auth method

On this page, please update the Title to something that will make it easy to identify when needed.

Click Register your Authenticator.

You will see this popup with Chrome and Edge, click okay. This MFA method is not supported by Firefox.

The browser will ask for a USB based token by default, click cancel.

Unlock your phone and you should see the phone connecting, when the site has connected with your phone you will be asked to complete the process using your finger print. Once complete you will be able to select this login method. 

When you login and Web Authentication is your default, you will now see a page asking you to Validate with your Authenticator. If you are using a laptop or PC, open your phone to complete the MFA Authorization by providing your finger print. If you are browsing with your phone you will be asked for your finger print once you click Validate with your authenticator. 

Have your phone ready, when you click the Validate with your Authenticator, your phone will begin the validation process as shown to the right.

Once connected to your phone you will be asked for your finger print to continue.

Now click the link below to learn how to get your backup codes. Do not skip this step.

1. If you are going to be moving to a new phone, FIRST get your backup codes. 
2. Microsoft Authenticator has an option to back up your account credientials, you can then restore to your new device. Info from Microsoft
3. The Google Authenticator does not require extra steps to backup your credientials, this information will be transfered to your new device once you have setup your Google account on the new device.

The site will generate a set of backup codes that can be stored SECURELY and used should the other multifactor options fail. 

Click the Select a different method as shown above to select Backup Code and enter one of the saved backup codes.

To change the default method for logging in you can open Edit Profile, then click on the method you would like to be the default. When it's settings page opens you will see a checkbox to set as default. Check the box and save your profile.

MFA also offers Backup codes as an option should you have issues with the standard MFA options. These codes must be saved somewhere secure.

You may also select a different method while logging in. Simply click the Select a different Method link on the MFA Login page.

If you would like to test Multi-factor Authorization before it becomes mandatory in January.

Paramedic Practice in Eastern Ontario is characterized by compassionate, well-informed and timely decision-making. Paramedic practice is based in legislation and enabled by medical standards and guidance, quality assurance and improvement services, and professional development programs.

Paramedics practice with other actors providing context, including the Ministry of Health, base hospitals, medical directors and paramedic services. In some areas, including parts of Eastern Ontario, programs for (regional special patient populations) provide additional guidance. Trauma, pediatric or cardiac care are examples of special patient populations.

For the authorization to practice as a paramedic or to use delegated medical acts, see Certification.

Policies explain organizational expectations for how paramedics should do things. Paramedics work at the junction of many policies in Ontario.

Base hospital policies are intended to provide standardized guidance for both paramedics and RPPEO staff – and sometimes paramedics services – on common issues important to the safe and effective provision of ambulance services as defined in legislation. Base hospital policies should not compete with higher level policies. For this reason, we tend to only introduce a base hospital policy when other policy is silent on an issue or when a policy will provide clarity.

As a base hospital contracted by the Ministry of Health under the Ambulance Act, the RPPEO creates policies to guide what paramedics can expect from us and the way that paramedics certified at the RPPEO should go about certain activities related to patient care, delegated controlled medical acts, continuing education, and certification.

At the highest levels of the policy hierarchy are the laws and regulations governing paramedic care. These are legislated or legal high-level requirements for paramedicine that paramedic services, base hospitals, medical directors and paramedics must follow.

Federal laws govern some aspects of paramedicine. An important example of a federal law that constrains what paramedics do is the Controlled Drugs and Substances Act. This law allows the federal Minister of Health to issue exemptions to parts of this Act so that health care practitioners may provide certain specified drugs as required. The Subsection 56(1) Class Exemption for Primary Care Paramedics, Advanced Care Paramedics and Critical Care Paramedics in Ontario thus enables emergency paramedics under the RPPEO’s jurisdiction to carry and administer some drugs according to scopes of practice set out in provincial legislation and policy.

In Canada, health care is the primary responsibility of each of the provinces. This means that most of the legislated policy for paramedicine comes from the Government of Ontario. Some of the most fundamental legislation for us is the Ambulance Act, R.S.O. 1990, c. A.19 and its Regulations.

The Act and its Regulations set the context for paramedicine in Ontario, linking the title “Paramedic” to ambulance services. The base hospital and the regional Medical Director, along with paramedics and paramedic services, are responsible for the services provided “in connection with the transportation of persons by land” under the Act.

There are also many other provincial laws that impact paramedic care such as:

• Child, Youth and Family Services Act
• Coroners Act
• Good Samaritan Act
• Health Care Consent Act
• Highway Traffic Act
• Mental Health Act
• Occupational Health and Safety Act

In addition to laws, the Ministry of Health provides regulations and standards for health care. Many of these contribute to and direct the standards of care for paramedics practising within Ontario. These standards of care may be found on the Ministry of Health’s Emergency Health Services website.

Each level of policy must respect the direction and intent of the superior level of policy. At the RPPEO, our policies must conform to the expectations set out by the Ottawa Hospital, the Ministry of Health, the Government of Ontario and any higher-level legislation. When we provide additional clinical guidance in MedicASK or with continuing medical education (CME), these must also align with base hospital and other policy in the hierarchy.